LATE TO APPOINTMENT POLICY
If you are a registered patient and you arrive 01 – 05 minutes late for your appointment, you will be asked to take a seat and the Admin Staff will phone the doctor/nurse concerned at an appropriate time and ask if you can still be seen. If the clinician agrees to see you, it will be dependent on other patients as priority will be given to patients arriving on time. This may mean you have a considerable wait and you may have to wait till the end of surgery to be seen.
If you are more than 5 minutes late or more for your appointment you will be asked to make a new appointment.
Likewise if you are a new patient and you arrive at the registration appointment time without having completed your forms as previously instructed or miss this appointment you will not be accepted as a patient.
Mrs Sally MacKenzie
Practice Business Manager