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Noticeboard

 Hello, we hope all our patients are keeping well in these difficult times.  Currently the Practice is open for telephone triage calls only but should the doctor wish to see you after speaking to you he will ask you to attend the Health Centre at a specific time and alone.   Please do not come late or early - there are no waiting facilities available and you will be asked to queue outside till a member of staff collects you.

Alternatively you may be asked to submit a photograph of rash or lump or tonsillitis either when making telephone appointment or whilst speaking to the doctor.    Video consultations are also starting.

Moira, our Senior Practice Nurse has started her Chronic Disease Management Reviews by telephone and the feedback is encouraging.  Please ensure the Practice has your up-to-date contact details

 

 

 

 

 

 

Protocol for Late Appointments

YELLOW PRACTICE

 

LATE TO APPOINTMENT POLICY

 If you are a registered patient and you arrive 01 – 05 minutes late for your appointment, you will be asked to take a seat and the Admin Staff will phone the doctor/nurse concerned at an appropriate time and ask if you can still be seen. If the clinician agrees to see you, it will be dependent on other patients as priority will be given to patients arriving on time.   This may mean you have a considerable wait and you may have to wait till the end of surgery to be seen.

 

If you are more than 5 minutes late or more for your appointment you will be asked to make a new appointment.

 

Likewise if you are a new patient and you arrive at the registration appointment time without having completed your forms as previously instructed or miss this appointment you will not be accepted as a patient.

 

 

Mrs Sally MacKenzie

Practice Business Manager

March 2016

 

 

 

 

 

 



 
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